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FAQs

What is GoAndSay?

GoAndSay is India’s first bath and body box which is cruelty-free, luxury, non-toxic, vegan, and ethically

made. GoAndSay boxes contain a selection of such things and are curated for the modern, ethical

woman.

Is GoAndSay box a good fit for me?

Our target customers are those truly interested in discovering the world of cruelty-free luxury. If this sounds like you, then goandsay may be an excellent fit for you! We promise to feature only monthly to full-size products . We can give you a taste of the finest cruelty-free has to offer. Bon appétit!

I ordered my GoAndSay box. What next?

Great.Your first step towards going natural. Well, now we need a little patience from you. We start shipping on 5th- 7th of every month.

Are the products in GoAndSay box natural/organic/hypoallergenic?

Every product in the Go And Say box has no or least chemical usage and are made with natural ingredients.

What products will be featured in a GoAndSay box?

Go and say has simplified the beauty discovery process for you .you will receive 2 brands and 4 products , so that you and your body can indulge in them. The Box contents are always kept secret because otherwise it wouldn’t be a surprise!

However, you can expect to see 4 beauty products, ranging from minthly size to full-size

How can I gift a GoAndSay subscription to my loved one?

We have a separate section for gifting. You can either gift one box or a 3 months/6 months subscription, whatever you want. Your loved one will receive an e-voucher with the customized information send to us by you. The e-voucher shall be prepaid (one-time payment in case of subscription) and valid for 12 months from the date of issue.

After placing the order, we’d ask for a date on which the e-voucher needs to be sent, and the most recent date will be after 24 hours.

Can I skip one month of my subscription?

Why not? Mail us at support@goandsay.com with ‘skip month’ in the subject line. Send us the details like name, email ID and which month you’d want to skip.

The mail should reach us before 5th of month you want to skip.

We do not allow skipping more than once in a subscription.

What should I do if the products are damaged in transit?

If your go and say box arrives with a damaged product, send us an email at contact@goandsay.com with a picture of the damaged item within 48 hours of the delivery .

I want to know about your shipping policies. Are shipping costs extra?

You don’t have to worry about paying extra shipping costs because we don’t charge anything extra.

Though, for every COD order, you’ll have to pay INR 50 per box.

You are expected to receive the box within 5-8 working days from the date of dispatch.

You can track the details from the track order page on the go and say site.

And your return policies? What if I don’t like the products?

GoAndSay is all about discovery and learning about new brands and products.

We won’t be able to take any products (or the entire box) back but we assure you that if any product reaches to you in a damaged condition, we will look into the matter and take the required steps, given that we are informed about the damaged product with a photo of the same within 48 hours of delivery.

How can I update my address if I move?

Pretty simple. Drop us a mail at support@goandsay.com with ‘Address Change’ in the subject line and

send us your details like name, email ID, old address and new address.

Remember, this shall be done before 5th of the month. Post the 5th of the month, an extra charge of

Rs. 150/- shall be levied.

Can I cancel my subscription?

We work very hard to keep our customers happy and satisfied. If you still have some issues and want to cancel your on-going subscription, you are required to drop a mail to us at support@goandsay.com with “Cancel My Subscription” in the subject line telling us why you want to cancel and we shall do our best to make the process easy and simple. We shall receive the email before 5th of the month in order to cancel the subscription prior to that month.

The refund will be calculated and you shall receive it by original payment mode within 15-20 business days.

Still have a doubt ?

Drop us a mail at contact@goandsay.com

Don’t hesitate to write your heart out.